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FAQ

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  • Here you can find the manual for the SCR web-app.
    Here you can find the manual for the SCR admin area.

  • Contact us via support@securecontainerrelease.com or via this support page.

  • You can find more information on the Getting started page here.

  • No need to register again; SCR is a multi-carrier, multi-port solution. All your releases are available in one overview.

    If you have SCR Premium, make sure you have the right subscription for Poland. Order your SCR Premium subscription for Poland here.

    More info about SCR Premium is available here.

  • Yes. For Consignees, Freight Forwarders and Transporters, a freemium version is available, SCR Basic.

    Additional features, together with the ID Wallet in the Cloud are available as SCR Premium

    More information can be found here.

  • Learn how to migrate to SCR Basic here.

  • You can find all information about our Webinars here.

  • SCR is using a digital ID wallet to ensure security. It needs to be installed locally on your server (ie. ID Wallet on Premise) or in the cloud (ie. ID Wallet in the Cloud).

    More information can be found here.

  • Via NxtPort, SCR receives the Green lights, making it easier for you to check the status of your releases in the Port of Antwerp-Bruges. More information is available here.

  • 1. If your organisation is not responsible for picking up containers from the Port of Rotterdam, you are free to choose one of the following two options:

    1.1. Using SCR to manage your releases, you'll need:

    • An active SCR account and subscription (SCR Basic, SCR Premium or SCR API)

    • Do not activate the integration between your SCR account and Portbase

    • Instruct your transporter to activate the integration between their SCR account and Portbase

    → This will allow you to use SCR to manage your releases.

    1.2. Using Portbase to manage your releases, you'll need:

    • An active SCR account without a subscription

    • Activate the integration between your SCR account and Portbase

    → This will allow you to use Portbase to manage your releases.

    2. If your organisation is a transport company, hence responsible for picking up containers from the Port of Rotterdam, you will use Portbase to manage your releases. You'll need:

    • An active SCR account without a subscription

    • Activate the integration between your SCR account and Portbase with an EAN code

    → This will allow you to use Portbase to manage your releases.

 
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